Conceptually, the goal has always been to make technology invisible. To many of us it is, though when we use the phrase “invisible” it means we just don’t notice it. If we are speaking with somebody on a cell phone, we don’t notice the phone. We think about the content, what we are saying, and the person we are speaking to. The phone is still in our hand, unnoticed, but visible (unless the phone isn’t working properly!)
In the new IoT era, the technology will be more embedded, more functional – yet truly invisible. This story from Wired is very accurate.
“How does one create an environment of “invisible technology”? Start by gaining a more complete understanding of all the facets that enable a product or service to operate. Break down any complexity by mapping each conversation that needs to take place between people and machines for the service to work well.”